Privacy Policy
Effective Date: March 21, 2026
Eco Clean (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through our website, forms, scheduling tools, and messaging platforms.
Information We Collect
We may collect personal information you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Service address or city
- Information about the services you request
- Photos or details you submit for quotes
- Appointment and scheduling information
We may also collect limited technical information automatically through our website, such as browser type, device type, and general usage data.
How We Use Your Information
We use your information to:
- Respond to quote requests and service inquiries
- Schedule appointments
- Provide customer service
- Send appointment confirmations, reminders, and service-related updates
- Communicate with you by phone, email, or text message
- Improve our website, services, and customer experience
- Maintain internal business records
Text Messages and SMS Communications
If you provide your phone number and opt in to receive text messages, you agree that Eco Clean may send you service-related text messages, appointment reminders, follow-ups, and promotional messages where permitted.
Message frequency may vary. Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact us directly through our Contact page.
Consent to receive text messages is not a condition of purchase.
Sharing of Information
We do not sell your personal information. Ever.
We may share your information only as needed with service providers that help us operate our business, such as website form providers, scheduling software, customer communication tools, email platforms, and messaging providers. These providers may include tools such as WPForms, Acuity Scheduling, ManyChat, and Twilio, as applicable to your interaction with us.
We may also disclose information if required by law or if necessary to protect our rights, property, or safety.
Cookies and Website Data
Our website may use cookies or similar technologies to improve site performance, understand usage, and support marketing or analytics. You can control cookies through your browser settings.
Data Security
We take reasonable steps to protect the information you submit to us. However, no website, platform, or electronic transmission is guaranteed to be completely secure.
Your Choices
You may choose not to submit personal information through our website, but some features such as quote requests, scheduling, or communications may not function properly without it.
If you would like us to update or delete information you previously submitted, contact us using the information on our Contact page.
Third-Party Services
Our website and business may use third-party tools and platforms to help us communicate with customers and provide services. These may include scheduling platforms, contact forms, messaging tools, analytics tools, and embedded content. Your use of those tools may also be subject to their own privacy practices and terms.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children through our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Eco Clean through our website contact form or by phone.